Returns & Exchanges

At White Oak Pastures, we stand behind the quality of our regeneratively raised products and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure every customer receives the high-quality goods they expect.

Return Process

• 1.
  Contact Support

  If you experience an issue with your order, please email our customer service team within 14 days of delivery with your order number and details.

• 2.
  Provide Documentation

  For quality concerns or damaged items, please include clear photographs of the product and the shipping label to help our team assess the claim.

• 3.
  Review Process

  Our team will review your request within 2-3 business days to determine the best resolution, which may include a replacement, store credit, or refund.

• 4.
  Resolution

  Once approved, refunds are processed back to your original payment method, or replacement items are shipped out at the earliest available harvest date.